Microsoft Teams
FeaturedEmbed SONIQ inside Teams — dialler, voicemail, AI assist + Copilot agent
Communication·2 integrations in this categoryHow SONIQ connects to Microsoft Teams
The SONIQ AI agent can autonomously read and write to this system during live calls. Create contacts, update records, log call outcomes — all without the agent lifting a finger.
Connect once via OAuth 2.0. No passwords stored. Revoke access at any time from either side. Credentials are encrypted at rest.
Push events from SONIQ to this system the moment they happen — missed call, voicemail, call ended, agent disposition. Trigger automations without polling.
Screen pop
The moment an inbound call arrives, SONIQ matches the caller's number against Microsoft Teamsand surfaces the most relevant data — before the agent picks up. Typical lookup time under 300ms.
+44 7700 900 123
Matched in Microsoft Teams
What you can do with SONIQ + Microsoft Teams
Post-call summaries and transcripts posted to Slack or Teams channels
Missed call alerts sent to team channels with caller details
Call recordings and AI insights shared to relevant project channels
Agent status and availability synced between SONIQ and messaging platforms
Data accessed
SONIQ requests only the minimum scopes needed. All data is processed in transit and never stored on SONIQ servers beyond the active call session.
API documentation
https://docs.soniqlabs.co.uk/teamsConnect SONIQ to Microsoft Teams
See the screen pop, CRM sync, and AI call actions live — configured for your exact setup.
Book a free demo Try the live demoConnection methods
